Pinnion offers 3 different types of email notifications

  • Send emails with each complete response to a specified address.
  • Send emails with text and select responses to respondent emails gathered in the survey
  • Send emails with text and select responses to a specified address

Pinnions Button
The email notification settings are found on the “Send” screen in the Pinnion work flow

  • Navigate to the “Send” screen for your pinnion

  • Check the box next to “Show additional options” in the right hand pane
  • Expand the email notifications area
  • After selecting the “Add” button, a window with a button for each notification type will be opened
  • Select one of the notification types then follow the instructions below to add your notification
  • This process can be repeated as many times as necessary, to create multiple instances of each notification type in any combination.

Send emails with each complete response to a specified address.

This is useful if you wish to be notified by email each time a survey is completed.

The email includes the survey responses, and the subject will be the survey name.

  • Select an email address for notification from the drop-down
  • To manually enter an email address select other from the drop-down
  • After each email is added, press “Add” to save the notification
  • Repeat the above steps for each address to which you want to send a notification

Send emails with text and select responses to respondent emails gathered in the survey

This notification type is sent to the survey respondents.

It requires that you collect their email during the survey using the email open text question type.

(Below is the notice presented if a question to collect the email address is not found)

If you are presented with the warning above follow these steps to remedy the problem

  • After selecting “add one now”, you are returned to the “Questions” screen for the current survey.
  • There are two ways to resolve the issue:
    1. Verify that the question that asks for the email address is an email entry type. Select the question used to collect the email address, and set it as both Keyboard, and Email in the lower half of the center pane on the “Questions” screen.
    2. Add a question to collect their email and set the input type as Keyboard and Email.
  • Return to the “Send” screen and add the notification.

If you have successfully added an email question the interface shown below will appear.

(Note the instructive text shown in the screenshot)

Send an  email with predefined text to a specific address

You can create as many of these notices as you like, and can insert dynamic text into the message.

(Note the instructive text shown in the screenshot)